Shipping policy
We are excited to prepare and ship your order as quickly as possible!
Order Processing
All orders are processed and prepared within 1-3 business days (excluding weekends and public holidays) after we receive your payment.
Important Notice: Personalized orders may take 1-5 business days to process. We do not accept requests for urgent order processing.
Delivery Times and Shipping Methods
Delivery times begin from the date of shipment, not the date of purchase. Estimated times are provided by our carriers and may vary, especially during peak seasons (sales, holidays). We cannot be held responsible for delays attributable to the delivery service.
Currently, an Express Shipping option is not automatically available at checkout due to its high cost and potential variability in guaranteed delivery times. If you require express shipping, please contact us directly.
Please see the estimated delivery times and free shipping thresholds for different regions in the table below.
| Shipping Method | Destination Area | Estimated Delivery Time (after dispatch) | Tracking | Free Shipping Threshold |
|---|---|---|---|---|
| Standard | United States, Canada, United Kingdom, Spain, Germany, France, and all European countries | 7-15 days | Yes | Orders > €9.99 |
| Standard | Australia, New Zealand, Singapore, Japan, South Korea, Thailand, Malaysia, Taiwan, Hong Kong | 7-15 days | Yes | Orders > €14.99 |
| Standard | Middle East countries | 8-18 days | Yes | Orders > €14.99 |
| Standard | Brazil, Mexico | 30-45 days | Yes | Orders > €14.99 |
| Standard | All other countries | 12-30 days | Yes | Orders > €14.99 |
| Express | Brazil, Russia | 8-15 days | Yes | Orders > €199 |
| Express | All countries except Brazil and Russia | 5-8 days | Yes | Orders > €199 |
Order Tracking
Once your package has been shipped, you will receive a confirmation email with your tracking number. This will allow you to follow the journey of your order right to your doorstep.
Delivery Issues? Contact Us!
If you encounter a problem with your delivery (package is delayed according to tracking, package is damaged upon receipt, etc.), please contact us as soon as possible.
Use the contact form available on our website. We are committed to working with you and the carrier to find a solution.
Delivery Address
Please ensure that the shipping address entered during checkout is complete and accurate. We cannot be held responsible for packages delivered to an incorrect address provided by the customer.
For any address changes, contact us quickly via the "Contact" menu – we will do our best to intercept the order if it has not yet been shipped.
Questions?
For any questions regarding shipping, please do not hesitate to contact us via the dedicated menu on our site. We will be happy to help!
Email us at: info@rukacraft.com