Verkaufsbedingungen

Terms and Conditions of Sale for RukaCraft Studio

Last Updated: December 3, 2025

1. General Information

These Terms and Conditions of Sale ("Terms") govern the sale of products by RukaCraft Studio ("we," "us," "our") through our website, rukacraft.com (the "Site"). By placing an order on our Site, you ("you," "the Customer") agree to be bound by these Terms, our Privacy Policy, and our Refund Policy.

Company Details:

  • Company Name: RukaCraft Studio
  • Website: http://www.rukacraft.com
  • Contact: [Please insert your customer service email address, e.g., support@rukacraft.com]

2. Products

  • Handmade Nature: All our products, including but not limited to crystal jewelry, VII Crystals, KAWAHIP DIY kits, and home decor items, are handmade or hand-finished. As a result, each item is unique. There may be slight variations in color, size, shape, and pattern compared to product images on the Site. These variations are not defects but characteristics that affirm the individuality and artisan quality of your purchase.
  • Product Information: We make every effort to display our products and their colors as accurately as possible. However, the actual color you see may vary depending on your computer monitor or mobile device.
  • Availability: All orders are subject to product availability. If a product is out of stock, we will notify you and refund any amount you may have already paid for that product.

3. Orders and Pricing

  • Order Process: The ordering process involves selecting products, adding them to your cart, and proceeding through checkout. By completing the checkout process and clicking "Place Order," you make a binding offer to purchase the products in your cart.
  • Order Confirmation: After receiving your order, we will send you an automatic order confirmation email. This email acknowledges that we have received your order but does not constitute acceptance. Acceptance of your order and the formation of a contract occur when we dispatch the products to you, confirmed by a shipping confirmation email.
  • Pricing: All prices on the Site are listed in Euros (€) and include applicable taxes. We reserve the right to adjust prices at any time. However, the price applicable to your order will be the price confirmed at the time of purchase.
  • Errors: We strive to ensure all pricing information is accurate. In the rare event of a significant pricing error on our Site, we reserve the right to cancel your order and will contact you to offer the option to reconfirm your order at the correct price or receive a full refund.

4. Payment

We accept payments via the methods displayed at checkout, which may include:

  • Visa, Mastercard, American Express
  • PayPal
  • Apple Pay
  • Shop Pay

Your payment is processed securely through our payment service providers. Your card details are not stored by RukaCraft Studio.

5. Shipping and Delivery

  • Processing Time: As all our items are handmade, please allow 7-12 business days for order processing and creation before shipment.
  • Shipping: Once dispatched, you will receive a tracking number via email. Delivery times depend on your location and the shipping method selected. The estimated delivery time is provided at checkout and in the shipping confirmation.
  • Shipping Costs: Shipping costs are calculated at checkout based on the destination and weight of your order.
  • Risk of Loss: The risk of loss and title for products pass to you upon our delivery of the products to the carrier.

6. Returns, Refunds, and Exchanges

Please review our detailed Refund Policy on our Site. In summary:

  • Due to the handmade and sometimes personalized nature of our products, we generally do not accept returns or exchanges unless the item you received is defective or significantly different from its description.
  • If you believe your item is defective, please contact us at [Insert Customer Service Email] within 14 days of delivery with photos and a description of the issue. We will review each case individually and work towards a satisfactory solution, which may include repair, replacement, or refund.

7. Intellectual Property

All content on the Site, including designs, text, graphics, images, logos, and product concepts (such as "VII Crystals," "KAWAHIP," and the character "Ruka"), is the intellectual property of RukaCraft Studio and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this Site without our prior written permission.

8. Limitation of Liability

RukaCraft Studio shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Site or our products. Our total liability to you for any claim arising out of or relating to these Terms or the products shall not exceed the total amount you paid for the products from which the claim arose.

9. Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of [Insert Country/State, e.g., France, Germany, or your company's registration country]. Any dispute arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of [Insert City/Region, corresponding to the chosen country].

10. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms at any time by posting the updated Terms on the Site. It is your responsibility to check our Site periodically for changes. Your continued use of the Site or purchase of products following the posting of changes constitutes acceptance of those changes.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: